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Malaga airport

Services for disabled or reduced mobility travellers (PRM passengers)

In compliance with the regulation of the European Parliament (EC) 1107/206, the Madrid Airport offers free attention and assistance to passengers with reduced mobility (PRM).

Service request

This is a free service and available to all passengers suffering from reduced mobility or any other kind of disability. We recommend to apply for it at least 48 hours prior to their journey, in order to have everything prepared, from the moment they arrive at the airport.

This service is free and can be requested by Internet through the Public Corporation AENA link , or the following contact numbers: (+34) 902 404 704 y (+34) 91 321 10 00.

PRM Services for passengers with reduced mobility

To allow passengers with hearing and/or speech impediments to request this assistance by phone, there is a complementary service for mobile phones in text mode and real time.
Once downloaded and installed the necessary software in the mobile phone of the interested person, he/she can easily make phone calls to the indicated numbers in order to realize any consultation or a request for assistance. The download and the software for this service are free.

Instructions access (ToMobile of Telesor) .

Remember

  • Please request this assistance at least 48 hours prior to your flight.
  • This is a 24 hours service, available all year round.

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

Other special needs

If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .

PRM meeting points

PRM meeting points are distributed inside and outside the airport terminals, and in the airport parking area.

Terminal T1

PRM Meeting points per floors

Terminal T1 doesn't have PRM meeting points.

Terminal T2

PRM Meeting points per floors

Level 1, Departures forecourt.
Level 1, Departures hall.
Level 0, Arrivals forecourt.
Level 0, Arrivals hall.

Terminal T3

PRM Meeting points per floors

Level 1, Departures forecourt.
Level 1, Check-in area (2 meeting points).
Level 1, Departures hall.
Level 0, Arrivals hall (2 meeting points).
Train station.

General Aviation Terminal TAG

PRM Meeting points per floors

General Aviation Terminal doesn't have PRM meeting points.

Parkings Parking

PRM Meeting points at parking areas

Car park P1, exit level.
Car park P1, exit level.
Car park P2, exit level.

PRM Information point:

Terminal T3 level 1.

Rights and complaints

If you wish to give us suggestions about the provided service, or if you wish to make a complaint because you consider that you were not treated adequately during this service, or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility [Spanish] at aeropuertosenred.com.

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